Returns & Refunds

Last updated: November 14, 2026.

SteamIron Pro is operated by Apexcalls LLC, 1400 Forum Blvd, Columbia, MO 65203, United States.

30-day money-back guarantee

Every SteamIron Pro order is covered by a 30-day money-back guarantee, starting on the day your order is delivered. If you are not happy with your steamer, you can return it for a full refund of the purchase price.

Return conditions

To qualify for a refund, the steamer must be unused, undamaged and in its original packaging, with all accessories included (steamer mat, measuring cup, mini ironing board, travel storage bag and power cord). Items that arrive back damaged, incomplete or showing signs of use may receive a partial refund.

How to start a return

Email us at info@steamironpro.com with your order number and the reason for the return before sending anything back. We will reply with a return authorization and the return address. Please do not send returns without contacting us first — unannounced parcels cannot always be matched to your order.

Return shipping

Return shipping is paid by the customer, unless the item is defective, damaged in transit, or not what you ordered — in those cases we cover the return shipping and will provide a prepaid label or reimburse your postage.

Refunds

Once your return reaches us and passes inspection, we refund the full purchase price to your original payment method within 5–10 business days. Your bank or card provider may need a few extra days to show the refund. Shipping was free, so there is no shipping charge to refund.

Damaged or wrong items

If your order arrives damaged or incorrect, email us at info@steamironpro.com within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or a refund right away — no need to wait out the 30-day window.

Questions

Unsure whether your item qualifies? Email us first at info@steamironpro.com and we will confirm before you ship anything back.

Customer support: info@steamironpro.com