Warranty Policy
Last updated: November 14, 2026.
SteamIron Pro is operated by Apexcalls LLC, 1400 Forum Blvd, Columbia, MO 65203, United States.
One-year limited warranty
Every SteamIron Pro steamer is covered by a 1-year limited warranty starting on the day your order is delivered. The warranty covers defects in materials and workmanship when the steamer is used normally in a household, following the supplied manual. Keep your order confirmation email — it is your proof of purchase.
What we will do
If your steamer develops a covered defect within the warranty period, we will repair it, replace it, or refund your purchase price, at our discretion. Replacement units carry the remainder of your original warranty period.
How to make a claim
Email us at info@steamironpro.com with your order number, a description of the fault, and photos or a short video if they help show the issue. We will confirm whether the fault is covered and send return instructions if the steamer needs to come back to us. Please do not send anything back before we confirm the claim.
Return shipping for warranty claims
If your claim is approved, we cover the return shipping — we will provide a prepaid label or reimburse your postage. If we inspect the steamer and find no defect, or the fault is not covered, we will return it to you and the return shipping is your responsibility.
What is not covered
This warranty does not cover damage from misuse, drops, impact, or using the steamer in a way the manual warns against; damage from unauthorized repairs or modifications; normal wear and tear; cosmetic damage that does not affect how the steamer works; or use in a commercial setting. It also does not cover accessories such as the measuring cup or storage bag beyond arrival in good condition.
Your other rights
This warranty is in addition to the 30-day money-back guarantee and any statutory consumer rights you have. If you are within 30 days of delivery, a return under the guarantee is usually the faster option.
Questions
For warranty questions, email info@steamironpro.com with your order number and we will reply within 1–2 business days.
Customer support: info@steamironpro.com