Privacy Policy

Who we are

This store is SteamIron Pro. This policy explains what personal information we collect when you visit or buy from our store, how we use it, and the choices you have. Our support email is shown at the end of this page and in our footer.

Information we collect

When you place an order we collect your name, billing and delivery addresses, email address, phone number if you give one, and the details of what you bought. Payment is processed by our payment providers — we never see or store your full card number. When you browse the store, our platform automatically receives device and usage information such as your IP address, browser type and the pages you viewed. If you join our email list or contact support, we keep that correspondence.

How we use it

We use your information to take and deliver your order, take payment, arrange shipping, provide support, prevent fraud, and — only if you subscribed — send you our newsletter. You can unsubscribe from marketing emails at any time from the link in any email; unsubscribing never affects order or shipping emails.

Who we share it with

Our store runs on Shopify, and we share order and customer information with the service providers we need to operate: payment processors, shipping carriers and, where installed, analytics or review apps. Each provider only receives what it needs to do its job. We do not sell your personal information for money.

Cookies

The store uses cookies that are necessary for the cart, checkout and security to work, and — where enabled — cookies that help us understand how visitors use the site. You can block cookies in your browser; the store will still work, but checkout features may be limited.

How long we keep it

We keep order records for as long as needed for accounting, tax, warranty and legal purposes, and support correspondence until your matter is resolved. Newsletter subscriptions are kept until you unsubscribe.

Your rights

Depending on where you live, you may have the right to see the personal information we hold about you, correct it, have it deleted, or object to certain uses. Contact us and we will respond to any valid request. If your data is transferred internationally to operate the store, it is protected by the safeguards our providers maintain.

Children

This store is not intended for children, and we do not knowingly collect information from anyone under 16.

Changes

If we change this policy, the updated version will be posted on this page and will apply from the date it is posted.