Returns & Refunds

30-day money-back guarantee

Try SteamIron Pro at home. If you are not happy with it, you can return it within 30 days of the delivery date for a refund, under the conditions on this page.

Return conditions

The steamer and every accessory supplied with it (mat, measuring cup, mini ironing board, storage bag and plug) must come back in good condition, in the original packaging. Items damaged through misuse, unauthorised repair or use with the wrong voltage cannot be refunded in full.

How to start a return

Contact customer support with your order number before sending anything back. We will confirm that your return is within the window and give you the return address and instructions. Parcels sent without contacting us first may be delayed or refused.

Return shipping

Customers cover the cost of return postage for change-of-mind returns. If the item arrived faulty, damaged or different from what you ordered, we cover reasonable return postage — tell us first so we can arrange it.

Refunds

When your return arrives and passes inspection, we refund the item price to your original payment method. We email you when the refund is issued; after that, the time until the money appears depends on your bank or card provider. Original express or priority shipping upgrades, where offered and used, are not refundable on change-of-mind returns.

Faulty items and exchanges

If something stops working as it should, contact us before returning it — many issues are solved with a quick troubleshooting step. Faulty items are handled under the Warranty Policy, and a replacement is usually faster than a refund.

Cancelling an order

Contact us as soon as possible if you need to cancel. If the order has not been packed yet, we will cancel it and refund you in full. Once an order has shipped, it is handled as a return instead.