Warranty Policy

One-year warranty

SteamIron Pro is covered by a one-year warranty from the delivery date. Keep your order confirmation — it is your proof of purchase and proof of the warranty start date.

What is covered

The warranty covers faults in materials or workmanship during normal household use, including heating faults, steam-generation faults, touch-display faults and power faults that appear without external damage.

What is not covered

The warranty does not cover damage from drops or impacts, use with the wrong voltage, use without water where the manual requires it, scale damage where descaling instructions were not followed, unauthorised opening or repair, commercial use, or normal cosmetic wear.

How to claim

Contact customer support with your order number, a short description of the problem, and a photo or short video showing the fault if you can. We may first suggest a troubleshooting step. If the fault is covered, do not send the item back until we give you the claim instructions.

How a claim is resolved

For a covered fault we will, in this order where practical, help you fix it, repair the unit, replace it, or refund the item price if repair and replacement are not possible. Where a return is needed for a covered claim, we cover reasonable return postage.

Your other rights

This warranty is in addition to, and does not replace, any rights you have under the consumer law of your country.