Shipping Policy

Free shipping worldwide

Every SteamIron Pro order ships free, worldwide, with no minimum spend. If a destination cannot be served, that is shown at checkout before you pay — you will never be charged for an order we cannot ship.

Processing time

Orders are prepared on business days. Once your order is packed and handed to the carrier, you receive a shipping confirmation email. Where tracking is available for your destination, the tracking details are included in that email.

Delivery times

Delivery estimates depend on your destination and are shown at checkout and in your confirmation email. International deliveries can take longer because of distance, local postal handling and customs clearance, which are outside our control. An estimate is a guide, not a guaranteed delivery date.

Your delivery address

Please check your name, address and postcode carefully at checkout. We ship to the address on the order, and we cannot redirect a parcel once it has left us. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment or a refund of the item price.

Duties and import taxes

For international orders, customs duties or import taxes may be charged by your country when the parcel arrives. Unless checkout states that duties are included, those charges are the customer's responsibility.

Damaged or missing parcels

If your order arrives damaged, contact customer support within 7 days of delivery with your order number and a photo of the damage, and we will put it right. If tracking shows no movement for an unusually long time, contact us and we will investigate with the carrier.